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Best Buy Could Be The Grinch Who Stole Christmas 2011

Best Buy Could Be The Grinch Who Stole Christmas 2011

If Santa shopped at Best Buy this year, there may have been more than a few disappointed gift recipients on Christmas morning. Best Buy notified their customers last week that they would be unable to fulfill some of their online orders. In a statement, released just days before Christmas, Best Buy said:

Image:© Stasys Eidiejus | Dreamstime.com

"Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused and we have notified the affected customers."

It’s been said that bad news travels fast.This statement has certainly proven true, as thousands of people hit the internet to complain that orders placed online as far back as Black Friday will not be filled.

Many people are saying they will never shop at Best Buy again, because they ordered products online as Christmas gifts, and in some cases were only notified just days before Christmas that their orders would not be delivered.

This is a huge faux pas for Best Buy. A good reputation can be slashed over night, and in our sluggish economy, retailers can not afford to alienate their customers.

Even stranger than not filling orders, one customer claims that his order was cancelled, but the same product he ordered was being sold on the site after he ordered.

On Black Friday, I had ordered the PS3 160gb Holiday Bundle (SKU 3803107), and it was confirmed with an Order# and out credit card was charged

We then got notice it was on backorder and would ship when available. Yesterday, my wife got an e-mail that they will not be getting more product and are cancelling the order.

Rubbing salt in the wound, although the order was cancelled, we have not been refunded the purchase price on our credit card.

What a bunch of Bologna… Since the firm I work for is a supplier of Sony, I know that Sony has not stopped production of PS3s.  The 160gb model is still in production.

Best Buy is even still selling it on their site at the regular price (in stock)!  I understand that the exact model is available in my local store. What Gives?! (source)

Best Buy may not even know the extent of American shopper’s wrath until next Christmas rolls around, and people spend their shopping dollar elsewhere.

 

 

 

© Ryden Marter for New Times Reporter All rights reserved.

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